frequently asked questions
How can I track my order?
Your products will be delivered through high-quality courier services. After we have dispatched your parcel, you will receive an automated SMS/email stating the whereabouts of your parcel or you can contact on 0333-3542252
What countries does COLORS deliver to?
COLORS offers worldwide delivery, using high-end courier services. Please select your country of shipping destination after adding products in your shopping cart.
What are the payment methods COLORS accepts?
Our payment methods:
- We accept Visa and MasterCard globally
- Select countries Cash on Delivery
- Bank Transfer
Why has my payment failed?
There are many reasons payment errors can occur and a number of steps you can take to resolve potential issues. Please review your personal and credit card information to verify that everything has been entered correctly. You could also try a different credit card or payment method. If problems persist, please contact your bank, as it is possible that your account lacks sufficient funds or has been flagged for security reasons. For any other issues or questions, please contact our Customer Service representatives.
Does COLORS charge for alterations?
Alterations charges are not incurred at the time of purchase and until 30 days of invoice but will be incurred later than this.
How do I make a purchase?
We aim to make online shopping as simple and straightforward as possible. If you know what you are looking for in our ready to wear range, you can select this category in our online store. Once you have found an item of your liking, select your size and use the Add to cart button. If you don’t know your size, you can use our size guide. Review the items in your shopping cart by selecting the cart icon in the top right corner. You can use the remove-button to delete items from your cart. Click on check out to go to the page where you can complete your order.
How do I know if an item is out of stock?
Our current stock is listed on our website. If your desired size is not available in the drop-down menu of a product, it means this size is out of stock. COLORS does not work with a waiting list; when more sizes become available they are immediately displayed online and available for purchase.
Do you offer a corporate tailoring service?
COLORS offers companies and organizations the opportunity to dress employees and participants, both men and women, uniformly and representative for events and fairs. We help you to choose from our large selection of fits and fabrics to create an outfit.
We take measurements of those wearing the outfits at either our store locations or through our online team.
How long does it take for my order to arrive?
COLORS’s estimated delivery time for ready to wear local deliveries is 2-3 working days and 7-9 days for International deliveries.
Whereas, the estimated delivery time for custom deliveries is 9-90 days depending on the product category ordered.
Can I cancel my order?
Yes, before shipping you can.